Re: AnyDesk Sessions - Overly Dark Remote Sessions (2025)

Reply

Hello JUGGStheOG

Thank you for posting in the community. To further investigate this issue, please answer the following questions:

1. Can you share the troubleshooting steps you have already taken?
2. Have you tried using the latest drivers and performing a clean installation?
3. Did you try using other remote session applications like TeamViewer or Quick Assist to see if the issue occurs with them as well?
4. Can you share an image of the issue you are experiencing? You can use your mobile phone to capture the image.
5. What is the full make and model of your monitor? Also, what resolution is set on your monitor?
6. What type of display cable are you using (HDMI or DisplayPort)?
7. Are you using the display cable that came with your monitor?

Best regards,

Dhanniel M.

Intel Customer Support Technician

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Hello JUGGStheOG,

I hope you're doing well. I wanted to follow up to see if you've had a chance to review the questions I posted. Please let me know at your earliest convenience so we can proceed with resolving this matter.

Dhanniel M.

Intel Customer Support Technician

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Hello DhannielM_Intel ,

Unfortunately I got really sick and haven't had the time to get back to this. I did however just update to 32.0.101.6559 today. If I make it back to work tomorrow I will see how the AnyDesk remote session looks.

Thank you for your patience.

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Hello JUGGStheOG,

Thank you for keeping me informed. I look forward to hearing from you again regarding the results of your driver update.

Best regards,

Dhanniel M.

Intel Customer Support Technician

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Hello again,

Over the weekend I did a clean install of the 32.0.101.6559 drivers. Arrived to work and found no change in the dark remote AnyDesk sessions.

1. Previous troubleshooting includes making any and all video & other changes in AnyDesk settings. None helped.
2. Clean install of 6559 was done this weekend.
3. I have not tried other remote software as I need the unattended feature to access my home PC from work.
4. Two images of the dark AnyDesk sessions have been attached.
5. Monitor is an HP LP2475w at 1920x1200.
6. DP cable is connecting my PC to the monitor in question.
7. Cable is not original with the monitor.

As stated earlier previous to a driver update in January this issue was not present. In looking back at older drivers I think the version I was on before the issue popped up was 32.0.101.6252. If I get time tonight I will do a clean install with that version and check what I find tomorrow at work.

Thank you.

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Hello JUGGStheOG,

I'm curious about your situation. I've seen the images you attached in your reply. Have you tried using Display Driver Uninstaller (DDU) for a clean installation? DDU is effective because it completely removes the graphics driver, allowing for a fresh installation of the new one. You can follow the steps in this guide:

1. DownloadDisplay Driver Uninstaller (DDU)< software andextractthe file.
2. OpenDDU ****.exeandrunextract program.
3. Rebootinto Windows* safe mode. (RefertoStart your PC in safe mode in Windows.)
4. Go tothe DDU extract path anddouble-clicktheDisplay Driver Uninstaller.exeto open DDU.
5. ClickClosein theOptionswindow.
6. Selectdevice typetoGPUandselectdevicetoINTEL.
7. ClickClean and restart
8. Waitthe software to finish the process and auto reboot Windows to the normal mode or shutdown.

Afterward, please install the latest driver using this link. If the issue persists, continue with the rollback and let me know the outcome.

Best regards,

Dhanniel M.

Intel Customer Support Technician

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Last night I did a clean install of the32.0.101.6325/32.0.101.101.6252 version dated 12/13/2024. Not sure about the naming convention but the "intel Graphics Software" utility reports the driver as 32.0.101.6325 dated 12/10/2024.

Interestingly the remote AnyDesk sessions remain dark. I don't recall the exact version I was running before updating in early January and then discovering this issue.

I will try the DDU route tonight and do a clean install of32.0.101.6559 dated 2/10/2025.

Thank you for your continued support.

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Tonight the following was performed.

1. Wired NIC was disconnected from switch & wireless adapter was disabled.
2. PC was rebooted into safe mode.
3. DDU was run using the clean and reboot option.
4. Installed 32.0.101.6559 dated 2/4/2025.
5. Rebooted PC per installer's recommendation.
6. Wired NIC was reconnected to switch.

For reference I have included two similar images of what the local session looks like.

I will check and see what I find at work tomorrow when using AnyDesk to this machine.

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